Privacy Policy

When you interact with us through our website estimate form, Facebook/Meta lead forms, or SMS text messaging, we may collect the following personal information:

• First Name and Last Name
• Phone Number (for appointment scheduling and SMS communications)
• Email Address
• Physical Address (Street Address, City, State, Zip Code)
• How Did You Hear About Us?
• Products Interested In (message or inquiry details)
• Project details you share in our free estimate questions (products, number of windows, timing, whether you own the home, and budget range)
• How you reached our website (for example, the ad or link you clicked and the page you arrived on) and technical details such as your device type, browser, and IP address
• SMS consent status and communication preferences
• Date and time of opt-in to SMS communications
• SMS message history and interaction data

We use the information you provide to:

• Respond to your inquiries and requests for quotes
• Schedule appointments and in-home consultations
• Provide product recommendations and pricing
• Send appointment confirmations, reminders, and service updates via SMS and email
• Communicate installation schedules and technician arrival notifications
• Provide customer service and follow-up communications
• Send promotional messages and special offers (only if you explicitly opt-in)
• Improve our services and customer experience
• Measure how visitors find our website and how well our advertising works
• Comply with legal obligations and industry regulations

How You Opt-In to SMS: You may provide consent to receive SMS text messages from The Blind Guyz through two methods:

Website Form: When you request a free estimate on blindguyz.com and check the SMS consent box, you agree to receive text messages from The Blind Guyz about your request, such as scheduling, appointment confirmations, reminders, service updates, and follow-ups. The box is optional and unchecked by default, and you can submit the form without checking it. We send marketing and promotional text messages only to people who have separately opted in to receive them.

Facebook/Meta Lead Forms: When you submit a lead form through Facebook or Meta platforms, you will receive an initial SMS asking you to reply “YES” to confirm consent before we send you appointment details or other messages.

Types of SMS Messages: You may receive the following types of text messages:

• Transactional Messages: Appointment confirmations, appointment reminders, installation schedules, technician arrival notifications, service updates, and customer service responses.
• Marketing Messages (opt-in only): Special offers, seasonal promotions, new product announcements, and discount notifications.

By providing your phone number and opting in, you consent to receive SMS messages from The Blind Guyz, including:

• Appointment confirmations and reminders
• Estimate and service updates
• Customer support notifications
• Promotional and marketing messages (if opted in)

Message frequency may vary. Message and data rates may apply.

You can opt out of receiving SMS messages at any time by replying STOP. For assistance, reply HELP or contact us directly.

No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties.

Message Frequency: Message frequency may vary depending on your service needs and interactions with us. Transactional messages are sent as needed based on your appointments and service requests. Marketing messages (if opted-in) are typically sent no more than 4 times per month.

Message and Data Rates: Standard message and data rates may apply based on your mobile carrier’s plan. The Blind Guyz does not charge for text messages, but your carrier may charge you for receiving SMS messages.

Supported Carriers: Our SMS service is supported by all major U.S. wireless carriers including AT&T, T-Mobile, Verizon, and other participating carriers. Carriers are not liable for delayed or undelivered messages.

How to Opt-Out: You can opt-out of SMS messages at any time by:

• Replying STOP to any text message from our SMS number
• Replying UNSUBSCRIBE to any text message
• Contacting us directly at info@blindguyz.com or (770) 525-6734

After you opt-out, you will receive a confirmation message, and no further SMS messages will be sent unless you re-opt-in.

Help and Support: For help with SMS messages, reply HELP to any text message or contact us at info@blindguyz.com or (770) 525-6734.

SMS Data Collection: When you opt-in to receive SMS messages, we collect and store your phone number, consent status, opt-in date/time, message history, and delivery status. This information is used solely to provide SMS services and comply with telecommunications regulations.

SMS Terms: The full terms of our SMS program, including how to opt out and how to get help, are in section 9 of our Terms of Service at blindguyz.com/terms-of-service.

Cookies and Analytics: We use cookies and similar technologies, including Google Tag Manager and analytics and advertising tags from partners such as Google and Meta, to understand how visitors use our website and to measure our advertising. These tools may collect your IP address, device and browser information, and the pages you visit. You can block or delete cookies in your browser settings.

Estimate Form Details: When you submit our free estimate form, we also record how you reached our website (for example, the ad, campaign, or link you clicked and the page you first arrived on) along with your device type, browser, and IP address, so we know which of our advertising brings us customers.

Embedded Content from Other Websites: Articles on this site may include embedded content (e.g. videos, images, articles, etc.). Embedded content from other websites behaves in the exact same way as if the visitor has visited the other website. These websites may collect data about you, use cookies, embed additional third-party tracking, and monitor your interaction with that embedded content.

We do not sell, rent, or trade your personal information to third parties for marketing purposes. We may share your information with trusted service providers strictly for operational purposes, including:

• SMS Service Providers: We use GoHighLevel and telecommunications carriers to deliver text messages to your mobile device. These providers have access only to information necessary to perform their services and are contractually obligated to protect your data.
• Email Service Providers: For sending email communications and appointment confirmations.
• Spam Detection Services: To protect our website and communications from malicious activity.
• Analytics Providers: To understand how our website and services are used (anonymized data).
• Website, Hosting, and Customer Management Providers: To run our website and keep track of your estimate request and order.

We may also disclose your information if required by law, to protect our legal rights, or in connection with a business transfer or acquisition.

All of the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties.

We retain your personal information for as long as necessary to provide our services and comply with legal obligations:

• Contact Information: Retained while you are an active or prospective customer, and for up to 3 years after your last interaction with us.
• SMS Consent Records: Retained for a minimum of 4 years to comply with TCPA and A2P 10DLC regulations.
• Message History: SMS message logs are retained for up to 2 years for customer service and compliance purposes.
• Transaction Records: Service and payment records are retained for 7 years for tax and legal compliance.

We implement reasonable technical, administrative, and physical safeguards to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include:

• Secure data transmission using encryption (SSL/TLS)
• Access controls and authentication requirements
• Regular security assessments and updates
• Employee training on data protection
• Secure storage of SMS consent records and message history

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your data, we cannot guarantee absolute security.

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request correction of inaccurate or incomplete information
• Deletion: Request deletion of your personal information (subject to legal retention requirements)
• Opt-Out: Withdraw consent for SMS or marketing communications at any time
• Data Portability: Request an exported file of your personal data
• Object: Object to certain uses of your information

To exercise any of these rights, please contact us using the information below. We will respond to your request within 30 days.

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will delete it.

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will post the updated policy on our website with a new “Effective Date.” Your continued use of our services after changes are posted constitutes acceptance of the updated policy. For material changes affecting SMS communications, we will notify you via text message or email.

If you have any questions, concerns, or requests regarding this Privacy Policy, your personal information, or SMS communications, please contact us:

The Blind Guyz, LLC, 535 Pine Road, Suite 112, Newnan, GA 30263

• Email: info@blindguyz.com
• Phone: (770) 525-6734
• Website: blindguyz.com

This Privacy Policy complies with applicable federal and state privacy laws, including the Telephone Consumer Protection Act (TCPA), CAN-SPAM Act, and CTIA guidelines for Application-to-Person (A2P) messaging.